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Returns Policy
Christmas Returns - From Monday 6th November 2023 we are happy to exchange or refund *any merchandise up to Saturday 20th January 2024. Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition. If returning to store, proof of purchase is required. *Exchanges are only available in store. Normal exclusions apply, view terms below for details of how to return items, and which items cannot be returned.
Returning orders to us is easy. Whatever your reason, we offer a refund or exchange.
You must complete the returns form sent to you with your order and send it back to us with the items you are returning.
We offer a selection of ways for you to return items, details of which are below. Please note that you remain responsible for the items until they reach us.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition.
If you wish to exchange an item, this can be done in store. If not returned via one of our stores, we can only offer a refund.
All payment methods can refunded in store
Delivery charges will be refunded in cases where the goods are faulty. If an entire order is cancelled within the 14 day cancellation period then the standard delivery charge will be refunded. If you chose to pay extra for an expedited delivery service, we will only refund the cost of a standard delivery. Please note that if you keep part of an order (including any free gifts), you may not be entitled to any refund of the delivery charge.
Used faulty goods must be returned in clean condition to be accepted for a refund. This is to ensure the health and safety of the teams handling returns. This does not affect your statutory rights.
We are unable to accept returns of swimwear, underwear, perishable products such as food (save where such products have a prolonged use by date) or PPE equipment such as helmets, climbing ropes, harnesses, karabiners or slings.
Please see our Terms and Conditions for more details.
Returns Methods
In Store
All items can be returned to any Fishing Republic or GO Outdoors store for FREE. Just take the goods you want to return accompanied with the dispatch note or receipt and the store team will be happy to assist you.
If you paid using a credit or debit card please make sure you have this with you so we can process a refund. The time banks take to process payments can vary. Please allow 5 working days for a refund to appear in your account.
If you paid using Klarna, PayPal, PayPal Credit or Apple Pay, we'll send the items to our Web Returns team on your behalf free of charge. Once received they will process your return. Any replacement items will be sent to the same store or address as the original order.
Returns Portal
Visit our Returns Portal to choose your preferred method of return from the following options:
24/7 InPost Lockers
No printing required at home or when you drop off your return. Just scan. Drop. Done. You don’t even need a label!
All items from the same order should be returned in one parcel. Maximum parcel size: 41cm x 38cm x 64cm.
Asda Returns
Simple Returns At Asda - No Printer Required
No printer required when returning your order at Asda. Visit our returns portal to register your return to get a QR code and print a label in store. Simple!
You can choose from over 600 convenient Asda stores across the UK. With easy parking and extended opening hours you can return at a time that suits you.
Evri Returns
Return your parcel with ease using Evri return system, available on both small and large parcels. Choose from home collection or drop off at a parcel shop or locker.
Please note: Parcel shop and locker drop off only available on parcels up to 30cm long with a maximum weight of 15kg.
Yodel
Return your unwanted items via local and convenient drop off points. Yodel have over 4500 parcel drop points in local stores across the UK. Many have extended opening hours and are open 7 days a week, so you can return items at a time and place that suits you.
Yodel can accept parcels up to 10kg in weight and with maximum dimensions of 60x50x50cm.
By Post
You can make your own arrangements through any postal carrier. We recommend you use a service that can provide proof of postage as the items remain your responsibility until we receive your parcel. Some services offer levels of compensation in case your parcel becomes lost or damaged. We suggest this is considered especially when returning high value items.
Please address returns parcels to:
Fishing Republic Returns,
Grand Central Hub
22 Central Park Estate, Mosley Road
Trafford Park
Manchester
M17 1PG
PayPal Returns
Full terms and conditions are available at https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions
Most Frequently Asked Questions
- Can I cancel or change an order I have placed?
We have a small window (often a couple of hours) in which we can cancel an order, we cannot ever change an order other than to upgrade the delivery in certain circumstances. - How can I find out stock availability?
Contact customer care or speak with your local store. Our team members will be very happy to help.