MEET OUR CUSTOMER SERVICE TEAM
An essential part of the Fishing Republic service is the care and attention we give to our customers. The customer service we provide is just as important to us as the products and brands that we offer for sale. For us, customer satisfaction is paramount. We pride ourselves on working with our customers to provide the highest level of service and our ethos is to ensure the journey, from ordering through to receipt of goods, along with any contact made, is a positive one of the highest standards.
Our team are an incredibly energetic and diverse bunch, so we thought we’d delve behind the scenes and introduce you to some of them.
Georgia Beddis - Interim Customer Service Manager
“For me it’s all about the customer-centric approach and providing a positive experience for each and every one of our customers. When people think of Fishing Republic I want them to think of the great service provided, as well as the great products on offer.”
Georgia joined the Customer Services Team in April 2015. She has spent 8 years working in leading positions, across a wide range of sectors and brings a wealth of experience and customer service skills to Fishing Republic. Georgia has regularly dealt with many thousands of customers, she has excellent knowledge and expertise in making sure excellent customer service is delivered.
Georgia is responsible for ensuring that Fishing Republic customers receive a truly exceptional service, and her philosophy and approach places our customer requirements right at the centre, the driving force in everything we do and look to do in Customer Services.
Christopher Legdon - Customer Service Advisor
"I endeavour to solve customers problems out as quickly as possible, so they can spend more time on the bank."
Chris joined in March 2018 bringing his sociable and helpful personality to the team. This is now regularly commented on by customers who enjoy his friendly assistance when contacting Customer Services. He is a keen match fisherman and has excellent product knowledge which enables him to give advice to customers when required.
Chelsie Stephenson - Customer Service Advisor
"I always aim to provide each customer with a personal experience, ensuring everything is dealt with fairly and equally."
Chelsie became a member of the team in May 2018, she has been in customer service since leaving school, and enjoys the challenge of helping people and get total satisfaction from fulfilling customers orders and enquiries.
Lisa Ward - Customer Service Advisor
"Listening is sometimes all that is required to find the solution and a positive outcome for the customer. Fishing Republic has great products and even greater customers who all deserve excellent customer services for their continued support."
Lisa joined in June 2018 with over 15 years experience in customer service, her dedication and friendly manner to customer's is just what we were looking for.