meet-the-customer-service-team meet-the-customer-service-team


An essential part of the Fishing Republic service is the care and attention we give to our customers. The customer service we provide is just as important to us as the products and brands that we offer for sale. For us, customer satisfaction is paramount. We pride ourselves on working with our customers to provide the highest level of service and our ethos is to ensure the journey, from ordering through to receipt of goods, along with any contact made, is a positive one of the highest standards.

Our team are an incredibly energetic and diverse bunch, so we thought we’d delve behind the scenes and introduce you to some of them.

Juliette-Passam Juliette-Passam
Juliette Passam - Customer Service Manager

“Customer service for me is all about putting yourself in the customers shoes and being treated as you would expect to be treated yourself.  I want customers to have the confidence that if they have a problem they can come to our team, we will listen to them and sort out their issue with the minimum of fuss.”

Juliette joined the Customer Service Team in July 2018 having spent many years in leading positions across a wide range of sectors including banking, stationary and the gaming industry.  Juliette has excellent knowledge and expertise in making sure great service is delivered.

Juliette is responsible for ensuring that Fishing Republic customers receive a truly exceptional service, and her philosophy and approach places our customer requirements right at the centre, the driving force in everything we do and look to do in Customer Services.

dawn-lister dawn-lister
Dawn Lister - Deputy Customer Service Manager

“I endeavor to provide all our customers with a personal experience, to ensure repeat happy customers”

Dawn joined in August 2018 bringing her sociable and helpful personality to the team. She comes to Fishing Republic with years of customer service experience.

Lisa-Ward Lisa-Ward
Lisa Ward - Customer Service Advisor

"Listening is sometimes all that is required to find the solution and a positive outcome for the customer. Fishing Republic has great products and even greater customers who all deserve excellent customer services for their continued support."

Lisa joined in June 2018 with over 15 years’ experience in customer service, her dedication and friendly manner to customer's is just what we were looking for. 

Jill-Cole Jill-Cole
Jill Cole - Customer Service Advisor

"Good customer service comes from listening to the customer needs, using product knowledge and a professional attitude to give them the result they require in an efficient & timely manner.  Great service means returning customers." 

Jill joined us in October and brings with her 20 years of experience from a variety of different businesses from insurance, stationary and the rail industry. She is available to ensure all enquiries are dealt with quickly, effectively and to a high standard.


Before you go to the trouble of calling or emailing us, our frequently asked questions could help you find a quick solution. 

Click here to see frequently asked questions


Customer Service Centre

You can reach us using the following number: 0800 808 5570. If you are enquiring about an order please have your order number to hand. The number will usually take the form of 1001 letter followed by 5 digits – eg 100101010. Please note calls may be monitored for training and monitoring purposes.


Opening Times

  • Monday - Friday: 9:00-17:30
  • Saturday: Closed 
  • Sunday: Closed

Send us a quick message and we’ll get back to you as soon as we can. We aim to reply to all enquiries within three working days.

Click here to open the Contact Us Form.


Alternatively you can email


You can connect with us via Live Chat, Please look out for the chat widget in the bottom right hand corner of the website.

Please note Live chat is only available when a customer service advisor is available.