See below for information about the delivery & returns options in your country
What is UK Mainland?
UK Mainland is any postcode within the UK with the exception of Highlands/Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight, Jersey, Guernsey and the Channel Islands.
Standard delivery at £4.99 for orders under £9. Standard delivery is charged at £4.99 to UK Mainland only. Orders on standard delivery are usually delivered within 3 working days.
Orders over £9 (UK Mainland only) qualify for free standard delivery. Standard delivery is usually delivered within 3 working days.
UK ISLANDS, SCOTLAND HIGHLANDS & NORTHERN IRELAND
Highlands/Islands of Scotland
Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
Orders smaller than 150cm - £11.99
Northern Ireland, Isle of Man and Isles of Scilly
Postcodes: BT, IM, TR21-25
Orders smaller than 150cm - £15.99
Isle of Wight
Orders smaller than 150cm - £9.99
LARGE ITEM SHIPMENTS
Large Item Shipments
Some of our shipments are classed as large freight due to the length and dimensions of the items. These items can include rods, seatboxes, sleep systems, poles, some bivvies and chairs.
If you purchase a large item in your order then the shipping will be calculated at checkout and your shipping charge may change.
UK Mainland large shipment: £14.99
Highlands/Islands of Scotland: £27.99
Northern Ireland, Isle of Man and Isle of Scilly: £27.99
Isle of Man: £19.99
WHO WILL DELIVER MY PARCEL?
If your postcode falls within the UK (excluding Jersey, Guernsey and the Channel Islands) then your order will be delivered by our preferred courier, which will be determined at the checkout. Once dispatched you will receive a tracking number from the courier and a dispatch note from ourselves. You can track your order via the courier’s website.
If your order is from outside of the UK (including Jersey, Guernsey and the Channel Islands) then your order will be delivered via DHL. Once dispatched you will receive a dispatch note from us and a tracking number from DHL.
HOW LONG DOES DELIVERY TAKE?
Orders within the UK are usually delivered within 3 working days.
Our couriers do not deliver on bank holidays or weekends. Any orders with the courier over a weekend or bank holiday will be delivered on the next working day.
Timescales for international orders do vary dependant on the destination of the parcel. However, most orders are delivered within 7-10 working days of dispatch.
Working Days and Bank Holidays
Our working days are Monday to Friday excluding UK bank holidays.
Bank holidays are not considered working days so should not be included with any processing time. We also cannot offer delivery on bank holidays.
INTERNATIONAL DELIVERY RATES
Prices for international delivery are as follows:
Zone 2 - £11.00
Zone 3 - £11.00
Zone 4 - £12.00
Zone 5 - £16.00
Zone 51 - £17.00
Zone 6 - £27.00
Republic of Ireland
*(excluding Azores and Madeira)
** (excluding Canary Islands, Ceuta and Melilla)
All parcels over 122cm incur £7.50 long length surcharge
Above rates cover all parcels up to 20kg
Above rates are an estimate and are subject to change based on the delivery address and dimensions of the products ordered.
Prices for delivery are for Economy DHL services and are based on shipments being 10kg. These prices may change based on the remoteness of a location or the weight/dimensions of each order.
WHAT IF THERE IS A PROBLEM WITH MY ORDER?
If there is a problem with your delivery then we advise that you contact the courier directly in the first instance. If the courier isn’t able to resolve your query then please contact our customer services team who will be able to help you further.